FAQ's

Payments can be made via:

• Bank transfer
• Credit Card (Visa or Mastercard)
• PayPal
• Cash on delivery
• EFTPOS

To request a quote please email your request to info@ljcareaustralia.com.au

Request for Credit and Product Returns

• Contact us by completing return request via BOOK a Return button on our website.
• Request for credit and product returns should be made within working 5 days from the receipt of goods.
• Products must be in new and resalable condition and in its original packaging.
• Products subject to expiry cannot be accepted if they are near or past their expiry date.
• No returns on non-stock and/or customized/special orders unless faulty.
• A 25% restocking fee will apply to all returns unless the return is faulty or due to an error by the Company.
• Freight for product returns are the responsibility of the customer unless the product return is faulty or due to an error by the Company.
• The Company must agree to the credit request prior to the return of the items/goods. If agreed, will issue you a Returns Authorization (RA) number. Write the RA number on the outside of your return shipment. Do not write the information on the original product packaging. Please send package to:

        Kennards Self Storage

        48 Blaxland Road

        Campbelltown NSW 2560

        Attn: LJ Care Australia

• Credits for returns are issued only to the original purchaser and only following the receipt of the returned goods.

Service & Repair

• Should you require a service for any product purchased from us, please email us to info@ljcareaustralia.com.au and we will email you Service / Warranty Form. 
• Please email the form back to us upon completion. 

Order can be collected from us by choosing an option Click and Collect in the shipping area in the check out section.